Contact us

We are here to help with product questions, orders, shipping and returns. The fastest way to reach Neo Online is by email, and we aim to reply within one business day.

Email: support@neoonline.store

Address: Neo Online, 7901 4th St N, Ste 300, St. Petersburg, FL 33702

Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET, excluding public holidays.

Order questions

If your message is about an existing order, please include your order number so we can help you faster. For returns, please read our Refund and Returns page first, then email us with your order number to start the process.

Response times

We answer emails in the order they arrive, Monday to Friday. Messages sent over a weekend or holiday are answered on the next business day. During sales and busy periods replies can take a little longer, but we read every message and will get back to you.